Missed Appointments & Cancellations
Please cancel or reschedule at least 48 hours in advance. Cancellations with less than 24 hours’ notice will incur a 50% charge of the scheduled service fee; no-shows will be charged 100%. Guests with repeated late cancellations or no-shows may be required to provide a deposit for future appointments, and advanced scheduling privileges may be limited.
Late Arrivals
We understand delays happen, but to stay on schedule for all guests, late arrivals may receive a shortened appointment and will still be charged full price. For example, a haircut-and-style appointment that arrives 15 minutes late may receive only the cut, without a blowout. Appointments arriving more than 15 minutes late may be rescheduled.
Returns
Products may be exchanged or returned for store credit within 10 days of purchase. No refunds. All sales are final on brushes and discounted items.
Gift Cards
Non-refundable, not redeemable for cash, and transferable unless otherwise specified. May be used toward services or original purchase value; gratuities cannot be charged to a gift card. Physical card must be presented at redemption.
Payment & Gratuities
Payment is due at time of service. We accept Visa, MasterCard, Discover, American Express, Apple Pay, cash, and checks. Gratuities are accepted via cash, check, debit, Venmo, or PayPal — gratuities cannot be added to a credit card transaction.
Children
Well-behaved children with scheduled appointments are welcome. For everyone’s safety, please ask children to avoid running, climbing on salon chairs, or opening drawers and cabinets, which may contain sharp tools, hot equipment, or chemicals.
Pets & Smoke-Free Salon
To keep our salon comfortable and relaxing, we maintain a pet-free, smoke/vape-free environment.
Service Satisfaction
Our technicians are highly trained and experienced. Complimentary consultations are available and recommended for first-time guests and all chemical services. We don’t offer refunds on services, but if you have concerns, please notify management within three days of your appointment and we’ll arrange a follow-up with your stylist or another technician.
Color Formulas
Color formulas are proprietary and not released directly to guests. If relocating, your new salon may request formula information at hairport.salon@gmail.com.
Model Services
Our Associate Program helps new stylists build technical skill and customer service experience through supervised model appointments, advancing from Associate to New Talent to full Stylist. All model appointments begin with a consultation alongside an Educator. Results aren’t guaranteed, and a signed model service release is required prior to service.
